Quote:
Originally Posted by RickOShay
Kind of a simplistic analogy, but I still feel customers have a right to be satisfied with the products they buy. And taking a look at many store return policies in America, I would say most other American consumers do too.
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Customer satisfaction should be guaranteed. But if you but a DVD player to play Blu-Ray discs, who is at fault?
I think the consumer has some responsibility to purchase the item that he wants it to do. Now if the store staff says an item will do "X" and it doesn't, then of course the customer should be able to return it, but if you but a PS3 to play Halo, then I think "You are an idiot."