Quote:
Originally Posted by MMM
Customer satisfaction should be guaranteed. But if you but a DVD player to play Blu-Ray discs, who is at fault?
I think the consumer has some responsibility to purchase the item that he wants it to do. Now if the store staff says an item will do "X" and it doesn't, then of course the customer should be able to return it, but if you but a PS3 to play Halo, then I think "You are an idiot."
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Fair enough, and I do agree with you that some people are idiots, but policies need to be put in place to deal with all kinds of situations (and Japan is sadly lacking in these) say you bought a cheaper blender model (or one that was on sale) or something and the machine just does not perform the way you had hoped. Is the customer at fault for not throwing down more money on a more expensive one and taking a chance on one more within their budget at the time or whatever? Stores need policies in place to help ensure customer satisfaction.