Quote:
Originally Posted by RickOShay
Fair enough, and I do agree with you that some people are idiots, but policies need to be put in place to deal with all kinds of situations (and Japan is sadly lacking in these) say you bought a cheaper blender model (or one that was on sale) or something and the machine just does not perform the way you had hoped. Is the customer at fault for not throwing down more money on a more expensive one and taking a chance on one more within their budget at the time or whatever? Stores need policies in place to help ensure customer satisfaction.
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If a promise is made and the blender or DVD player does not perform as advertised, then of course it can be and should be returned.
However, if the cheaper model does not perform like the expensive model, that is not grounds for a free return, as obviously the consumer is delusional.