Quote:
Originally Posted by poq
You're so binary, m³ ;-)
The question was related to the Japanese law, as mentioned in the 1st post.
While it's not really the subject, some of the reasons that make me want to return the player:
1. The DVD/Blu-ray player is working, yes: images are superb, pretty sound, no problem with that. It works.
But
2. It is awfully slow to load a disc
3. During the load time ("Load" displayed), pressing "Play" (in advance to save a couple of seconds) seems to confuse the player that performs an Eject.
4. The fast search is slow and inconvenient
5. All in all, the response time from the remocon and player is slow
6. That brand used to provide some features for DVD players that are not available anymore on the new models ("Play" to go back 10 seconds etc...)...
Again, it is working, the problem is the design, the ergonomics.
I must agree that the features and performance of a device are a pretty subjective matter. Unfortunately, the posts I read from my iPhone in the shop were rather positive. Some people mentioned briefly the points above, but nothing really alarming.
From my point of view, those points are important, because I owned a DVD device (5 yo) of the same brand with much better ergonomics.
Therefore, satisfaction is also a subjective matter.
And as long as the customer claims are confirmed, they should be enough as a proof to allow the return of the device.
If you are satisfied as long as it is working, thanks to you brands feel less the need to put any effort in ergonomics/design/speed/programming/performance.
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MMM> these are the kinds of satisfaction issues I was referring to, and what I kind of figured this persons problem was with the player. Issues not based in advertised features, but in programming and design, speed, general performance etc, etc.
In the case of the blender, what if no claims are made of the performance levels between models, features are listed, prices are different, and performance level is ambiguous (as it would be with many similar products and brands), is that still the customers fault?.. the thing did not perform as hoped, plain and simple. The customer is not satisfied, are they still not allowed to return the product in your book?
Unfortunately poq you might be out of luck. Japan has great customer service but when it comes to satisfaction issues, return policies, and dealing with things after the fact, I find most Japanese consumer outlets score a 0 out of 10 in my book. It is abysmal, and makes me be annoyingly extra cautious when buying anything of significant value here.