Quote:
Originally Posted by RickOShay
Japan has great customer service but when it comes to satisfaction issues, return policies, and dealing with things after the fact, I find most Japanese consumer outlets score a 0 out of 10 in my book.
|
Japanese
honne and
tatemae plays an important role in this behavior.
Most people in Japan won't get the benefits they could to the extent of the law.
This is the reason of a
by law question - not the Japanese way: what do Japanese in such a situation is not always the best option.
I'm a
gaijin anyway and the shop got that fact pretty quickly :-)
Well, I think I'll try a return tomorrow.