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Originally Posted by KellyMD
Oh, oops! I think I completely misunderstood that second part...Does it say something such as: "Also, cancellations/returns due to circumstances of the customer are generally not accepted"? Is ご容赦いただいております used to imply rejection?
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It doesn't imply rejection. It openly says "please pardon us for not accepting ~~~."
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Also unfortunately I never got the chance to contact them and request a cancellation (They were pretty fast and shipped it before I even got the chance to try!), but just for future reference, how exactly would one politely request such a thing? My personal attempt would be: すみません、注文を間違いしましたがキャンセルはでき ますでしょうか。(I hope that's not completely wrong...)
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Not necessarily wrong but simply very Japanese-as-a-foreign-language-ish.
(間違いしました is actually wrong.)
すみません is too casual when it's you who made the mistake. Say at least 「まことに申し訳ございませんが」, followed by 「間違って注文してしまいました。キャンセルをお願い することはできますでしょうか。」.
Do use 「しまう」 there or you won't get to use it anywhere. "You did somethig
by mistake."